Our Annual Publication

SNAPSHOTS 2025

MANAGING FRONTLINE TALENT

In this Edition...

This edition of Snapshots explores three pressing talent themes that have emerged from deep conversations with our clients over the past year: Future-Ready Talent Pipelines, Emerging Talent Priorities, and Inclusion by Design. Each theme reflects the real-world challenges and shifts organizations are grappling with—from leadership continuity and evolving talent needs to the intentional shaping of more inclusive workplaces.

Grounded in the principles of wabi-sabi and the belief that lasting change comes from within, this edition invites leaders to reflect, renew, and act.

Bimal Rath

Bimal Rath

Cofounder & MD​, Think Talent Services

Theme 01

Future-Ready Talent Pipelines

Building more resilient and sustainable talent pipelines has emerged as a strategic priority for many organizations, with stronger focus from management teams and boards. However, there are some shifts in the approach—wider coverage, greater reliance on structured processes like assessment centres, and a stronger focus on future-readiness.

Top 3 Takeaways for Leaders

Talent Pipelines: In Focus

Developing robust talent pipelines has become a key priority for companies, with increasing involvement from boards, regulators, and leadership teams.

A More Structured Approach

Organizations are taking a more structured, transparent, and data-driven approach to promotion and talent review processes.

Focus on Future Readiness

In defining talent and competency frameworks, organizations are looking ahead—anticipating broader trends and shifts in the market.

Succession Planning:
An Emerging Board-level Priority

Succession planning is no longer just an HR function—it has become a critical board-level agenda. With rising regulatory scrutiny, shifting business models, and global talent competition, senior leadership and boards are increasingly driving these efforts. This article explores the key factors influencing this shift and highlights the growing urgency to build a future-ready leadership pipeline.

From Stars to Talent Clusters: A New Approach to Succession Planning

Succession planning has traditionally focused on identifying a few star performers and grooming them for leadership roles. However, this one-to-one successor model often results in fragile, narrow talent pools that cannot withstand the pace of business change and increasing talent mobility. Recognizing this limitation, many organizations are now adopting a more resilient and scalable approach—building broader talent clusters that ensure a continuous flow of capable leaders across all levels.

Scaling up HiPo Identification

at a Leading Power & Infra Company

As the company expanded its workforce from 7,000 to over 25,000 employees, traditional talent identification methods became unsustainable. To address this, the organization redesigned its approach—liberalizing eligibility criteria, digitizing administration, and focusing on development. As a result, the program evolved from a niche initiative into an enterprise-wide talent engine, with a 10x increase in coverage and significantly improved employee feedback.

Democratizing Talent Management

at a Leading Private Bank

A leading private bank embraced the philosophy that “everyone is talent” and introduced a virtual competency assessment for all first-level managers and managers of managers. This initiative provided every participant with feedback and individual development plans while creating a detailed, data-driven competency profile for the organization. This approach democratized talent management, enabling more rigorous and inclusive succession planning processes.

What Will a Middle Manager Really Do in 2030?

Middle managers in 2030 will operate in flatter, tech-enabled organizations, managing a hybrid mix of people, machines, and external experts. Success will require integrating tools and talent, recognizing patterns, adapting quickly, and maintaining depth in key domains. This article explores how the role is evolving—and what it will take to stay future-ready.

Trends in Promotion Assessments & Hi-Potential Identification

Promotion assessments are evolving from a basic yes/no decision to a more holistic, future-ready approach. Organizations are adopting talent profiles that capture strengths, development needs, and aspirations — while also moving beyond manager feedback to include immersive tools like role plays and case studies. The focus is no longer just selection, but also targeted development.

Theme 02

Emerging Talent Priorities

Seeking agility and ground-up innovation, organizations are increasing their focus and investment in engaging and developing talent in manufacturing and sales—especially in the context of automation. The managerial capability of first-level managers is also being recognized as a critical factor in winning on the ground.

Top 3 Takeaways for Leaders

Manufacturing Talent:
Not Available on Tap

With greater automation, skill requirements in manufacturing have increased. However, talent supply and retention remain a challenge. In response, organizations are ramping up investment to engage and retain manufacturing talent.

Sales Teams: Striving for Continued Relevance

Organizations are reorganizing and reskilling sales teams with new capabilities to better leverage automation and respond to evolving market dynamics.

Magic Formula for Attrition: Better Managerial Capability

Companies are boosting managerial capability by scaling learning initiatives and strengthening selection and promotion processes for frontline leaders.

Developing Manufacturing Talent: Back in Focus

As capital becomes easier to access, talent has emerged as the new growth bottleneck in manufacturing. Organizations are now prioritizing structured assessments, large-scale upskilling, and stronger feedback cultures to build capability and retain talent. Read more to find out how leading firms are reimagining people practices to power the next wave of manufacturing growth.

As you introduce such fantastic tech into the system, comprehending the tech is one (thing), working with the tech is another. Being able to assimilate it, adapt to it and make it even better than what it is – that is the element that I find is becoming challenging.
VGS Mani
Ex-Head, Global Supply Chain, India
Microsoft

Strengthening Managerial Capabilities on the Ground

First-line managers play a critical role in driving agility, execution, and engagement—yet many fall short on core competencies. This article highlights capability gaps across innovation, planning, and people management, and showcases how leading organizations are reimagining promotion, development, and feedback to strengthen performance on the ground.

Preparing Sales Teams for a Changing Sales Environment

B2C sales is evolving fast—with AI, quick commerce, and digital platforms transforming how products are sold and how teams operate. This article explores why capability, mindset, and coaching are now just as critical as tools and systems, and how leading organizations are re-skilling their sales teams to stay ahead.

Theme 03

Inclusion by Design

As organizations scale talent practices to reach frontline workforces, there’s a growing focus on making these practices more inclusive and addressing biases in existing systems. Ensuring relevance and impact requires revisiting long-held assumptions around language, context, and employee behavior and aspirations.

Top 3 Takeaways for Leaders

Understanding Frontline Employee Persona

Traditionally held assumptions—such as frontline employees being less educated or less digitally savvy—may no longer apply. Proactively recalibrating these personas can unlock significant value.

Ensuring Relevance

Programs designed for a corporate audience often miss the mark with frontline teams. Language, context, and delivery methods must be tailored for better engagement and effectiveness.

Harder Than Expected

Scaling up for the frontline isn’t just about content or platforms—it’s about building trust, emotional connection, and long-term credibility with employees on the ground.

Bringing more women into sales shouldn’t be treated as an HR metric—it’s an organisational goal. It’s about building teams with diverse perspectives that can shape stronger decisions, deeper customer insights, and sustainable growth for the entire function.
Roopa Prabhu
Co-Founder
Growth Amplifiers Pvt. Ltd.

Women in Sales: An Ongoing Challenge

Female representation in sales remains low—less than 15% across roles we assessed in FY24. While the issue is slowly resurfacing on the talent agenda, true progress requires more than isolated DEI efforts. This article explores the systemic barriers, emerging momentum, and the risks of target-setting divorced from ground realities.

Beyond English: Designing Talent Interventions for Bharat

Scaling talent programs for frontline employees requires rethinking language, technology, and relevance. This article shares insights from on-ground experience—why English-first, laptop-heavy, and generic programs often fall short, and how local context, mobile access, and audience-centric design can make all the difference.

82%

Preferred Local Language

93%

Completion via Mobile

50+

Contextualized Designs in 2024

When we brought relatable scenarios into the learning program design, 98% participants engaged with the entire workshop.
Ramnath Murali
Ex-AVP & Head, L&D
DHFL General Insurance Ltd.

Bias or Fact: Evaluating Some Common Perceptions

Are commonly held beliefs about age, gender, or personality traits in the workplace backed by data—or are they just unconscious biases? Drawing from TTPI results across 200,000+ participants, this article challenges assumptions about salespeople, older professionals, and women in leadership roles—revealing what the data actually says.

Disclaimer: All quotes mentioned on this page have undergone editing for conciseness, with a focus on retaining the contributor’s intended message and context.

Snapshots 2025

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Check out our previous editions!

Explore trends & challenges Talent Management over the years

  • Snapshots 2024: Readying your Talent Practices for a Digital World
  • Snapshots 2023: Building a Resilient Talent Pipeline
  • Snapshots 2022: Reinventing Leadership for the Times Ahead
Snapshots 2023