Category: Capability Building
Client: Leading Energy & Petroleum Company
Our client, a leading energy company with a forward-thinking approach, recognized that their traditional performance conversation methods were not fully aligned with their values and goals. To foster a culture of excellence and empower managers, they aimed to revamp their performance conversation practices to make them more impactful and aligned with organizational values. The leadership team faced challenges in equipping managers with the skills needed to conduct performance conversations that truly resonated. Traditional approaches lacked depth in linking these discussions to organizational values and cultivating a culture of accountability and growth. The organization needed a strategic, scalable solution to address these gaps.
Key Questions before the Intervention:
Think Talent Services collaborated with the energy leader to design and implement a comprehensive performance conversation transformation program. The initiative targeted 400+ managers, spanning levels M1 to M6, and focused on building essential skills and a mindset conducive to impactful conversations.
Cognitive Skills: Structured thinking, BEI (Behavioral Event Interview) application, & alignment with company values.
Personalized guidance from experienced coaches to support real-time skill application.
Safe practice environments where managers rehearsed scenarios to build confidence & expertise.
Ongoing feedback to reinforce sustained behavior change.
The transformation program led to notable outcomes:
Managers reported increased confidence and effectiveness in leading discussions that motivated & engaged their teams.
Employees felt more valued and respected, leading to higher engagement and overall satisfaction.
Managers effectively tied performance conversations to company values, building a more unified culture.
The program fostered a culture of open communication, continuous feedback, and accountability.
By investing in their managers and adopting a strategic approach to performance conversations, the leading energy client has set the stage for continued growth and excellence. The collaboration with Think Talent Services was pivotal in empowering managers, aligning conversations with core values, and cultivating a high-performance culture.
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