Transforming
Performance Conversations

for an Energy Leader

Category: Capability Building

Client: Leading Energy & Petroleum Company

Project Brief & Challenges

Our client, a leading energy company with a forward-thinking approach, recognized that their traditional performance conversation methods were not fully aligned with their values and goals. To foster a culture of excellence and empower managers, they aimed to revamp their performance conversation practices to make them more impactful and aligned with organizational values. The leadership team faced challenges in equipping managers with the skills needed to conduct performance conversations that truly resonated. Traditional approaches lacked depth in linking these discussions to organizational values and cultivating a culture of accountability and growth. The organization needed a strategic, scalable solution to address these gaps.

Key Questions before the Intervention:

What is the business case for effective performance conversations?

How can impactful conversations be created to drive performance?

Do employees and managers understand the implications of embodying or neglecting organizational values?

Are the methods of managing people aligned with the company’s values?

Does the existing culture framework support impactful performance conversations?​

Program Design

Think Talent Services collaborated with the energy leader to design and implement a comprehensive performance conversation transformation program. The initiative targeted 400+ managers, spanning levels M1 to M6, and focused on building essential skills and a mindset conducive to impactful conversations.

01.

Skill-Building Workshops

Fundamental Skills:
Active listening, effective questioning, acknowledgment, reflection, and confronting.

Cognitive Skills: Structured thinking, BEI (Behavioral Event Interview) application, & alignment with company values.

Facilitative Attributes:
Empathy, warmth, genuineness, and concreteness.

02.

Coaching and Mentoring

Personalized guidance from experienced coaches to support real-time skill application.

03.

Role-Play Simulations

Safe practice environments where managers rehearsed scenarios to build confidence & expertise.

04.

Feedback and Reinforcement

Ongoing feedback to reinforce sustained behavior change.

Impact

The transformation program led to notable outcomes:

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Enhanced Performance Conversations:

Managers reported increased confidence and effectiveness in leading discussions that motivated & engaged their teams.

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Improved Employee Engagement:

Employees felt more valued and respected, leading to higher engagement and overall satisfaction.

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Alignment with Organizational Values:

Managers effectively tied performance conversations to company values, building a more unified culture.

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Strengthened
Leadership Culture:

The program fostered a culture of open communication, continuous feedback, and accountability.

By investing in their managers and adopting a strategic approach to performance conversations, the leading energy client has set the stage for continued growth and excellence. The collaboration with Think Talent Services was pivotal in empowering managers, aligning conversations with core values, and cultivating a high-performance culture.

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