How a Leading Player in the Digital Payments Market partnered with us to conduct a 360° Feedback Program

Category: 360° Feedback Survey

Client: Digital Payments Company

Project Brief

A reputed digital payment player was looking to conduct a 360° feedback survey for its top 100 leaders. The program was a major part of their annual performance appraisal. They needed a customized solution based on the tenets of their leadership system. We partnered with them to deploy Think Talent’s proprietary 360° Feedback Platform.


  • The survey questionnaire was customized according to the leadership system of the client.

  • The scoring methodology was contextualized to measure the importance of behavior in the role and frequency of display.

  • Extensive customizations of individual reports were done to nudge deeper reflections on working styles. The design supported the creation of action plans to improve on areas of potential.

  • A group report was prepared by aggregating feedback from all the respondents. The focus was on providing organizational-level trends that HR can further use to bring greater focus into the development planning process.

Program Flow

The program started with designing and customizing the questionnaire according to the organizational leadership system. The HR team decided who would be participating. Subsequently, the participants themselves selected and nominated their respondents. The details were uploaded on the platform by the support team.

Automated invitation emails with customized links were sent to all respondents. Respondents filled up the survey questionnaires, and the progress was closely tracked using the platform dashboard. Following the completion of the survey, customized reports were generated and shared. These reports were password protected to maintain confidentiality. Debriefing sessions were also conducted to help the participants read the report and self-reflect.


The program enabled the organization and its key leaders to become more self-aware of the opportunities for improvement and their blind spots. Development plans were created based on the outcomes of the program. Due to the initial success, the program is currently weaved into the organization’s annual appraisal cycle.

1480 +
Number of Respondents
80 %
Completion Rate

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