From Process Orientation to Experience: How Virtual Platforms are changing the Face of Assessments

Young woman in office embodies the shift towards a contemporary approach in managing assessments amid global disruptions

If my future were determined just by my performance on a standardized test, I wouldn’t be here. I guarantee you that.

– Michelle Obama

Long gone were when companies relied on traditional quantitative assessment systems and have now drifted towards more qualitative and custom assessment solutions.

Traditional quantitative approaches ignore the naturally occurring cognitive biases and often leave the assessors scratching their heads to figure out what the results mean. Continuous learning and research have helped develop a more qualitative and targeted approach towards creating a more customized and practical solution to assessment processes.

Going Digital

Going digital is today’s mantra. Organisations have digitalized almost every function to keep up with the volatile and changing environment. The HR function has since accepted the change challenge.

The new digital interfaces have helped organisations engage participants and provide a more superior experience of the assessment process. It reduces the turnaround time and relieves the HR function of the operational burden. Enabling clients to avoid significant costs like travel and stay for an expert assessor is another major advantage of going digital.

Customised Assessments

Structured assessments tailored to the context and specifics of the client can help manage talent management processes in a more cost effective and efficient manner. Designing an assessment considering the cognitive skills, behavioral and functional competencies and personality have helped assessors develop a solution that gives a deep dive diagnosis of the client organisation.

On-Demand Assessment Solutions

Traditional quantitative assessments were annual and happened only during a fixed time every year. Nowadays, companies prefer to measure and monitor the continuous improvement of their employees, starting from the top-level management to the associates. On-demand solutions help organisations deploy hundreds of automated assessments in minutes saving time and improving efficiency.

Finally, bringing together strong technology, consulting, and program management capabilities to devise an assessment solution is what the HR function needs to focus on now. Assessment evaluations, when presented effectively, help communicate individual goals to all employees. After all, the final destination of any assessment is to help organisations gather information and provide valuable and productive feedback that would encourage employees to be more engaged and contribute to the company’s growth.

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