Building Success Profiles for Residence Operations Executives

Strengthening Talent Processes for a Market Leader

Category: Talent Assessments

Client: Co-living Residences Company

Context

We partnered with a leading co-living residences organization, operating over 500 properties across India, to conduct a profiling study for the Residence Operations Executive role. The goal was to define an ideal success profile for the role and enhance talent processes, including recruitment, engagement, and retention strategies.

Our Approach

Preparation & Diagnosis:

We took a structured approach to understand the nuances of the role and its alignment with the
organization’s strategic goals:

Conducted discussions with leadership and key stakeholders to capture priorities and emerging expectations.

Analyzed operational data and role-related documentation to uncover key patterns and challenges.

Delivery & Key Outcomes

Comprehensive Profiling Assessment:

Conducted a profiling assessment for 120+ participants across five cities, ensuring diverse representation and comprehensive insights.

Holistic Assessment Approach:

Utilized a robust assessment pack with tools like a Personality Inventory, Situation Judgment Exercise, and more to gather well-rounded data.

Detailed Success Profile:

Developed a Success Profile defining the ideal candidate persona for the role, based on the extensive data collected.

Executive-Level Presentation:

Delivered a detailed presentation to the senior leadership team, highlighting key findings and actionable recommendations.

Streamlined Selection Toolkit:

Designed a selection toolkit deployed on the Think Talent platform and created an orientation video to align stakeholders with the updated process.

The Outcome

Refined Recruitment Process

The client team updated their candidate targeting strategy to match the newly identified success profile.

Improved People Processes:

Enhancements in onboarding, performance management, and compensation structures are underway.

Structured Selection Framework:

The introduction of online assessments and a more standardized interview process has improved the efficiency and objectivity of hiring decisions.

Talk to a Consultant

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Helping Organizations Build Stronger Talent Pipelines

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