Category: Culture Study
Client: Chemical Manufacturing MNC
We worked with a large manufacturing and chemicals company with a simple but powerful goal:
Making feedback work better across the organization.
They had some strong processes in place, especially in their manufacturing units; but the experience of feedback varied widely depending on where someone worked or who they reported to. Some teams were having regular conversations, while others barely had any structured feedback at all.
As an organization, they wanted to understand what was getting in the way, and how to build a more open, consistent feedback culture across the board.
Explore how employees experience feedback across functions and grades
Benchmark with peers to draw inspiration for next-level practices
Bring all these insights together and help the leadership team plan a clear way forward
There were some bright spots especially in manufacturing, where regular check-ins and recognition practices had taken root.
But there were also clear challenges:
Feedback was too generic
Most employees weren’t getting helpful or balanced inputs, especially on behavioral growth
Managers felt underprepared
Many were figuring things out on their own, with little formal support or training
The experience varied a lot
Some teams had quarterly feedback, others got it once a year (if that)
Some people didn’t feel safe speaking up
Especially in certain functions and among women employees, there was hesitation around giving feedback to managers
We brought all the insights together in a clear, easy-to-read report and held a workshop with company leaders to reflect on the findings and decide what to do next.
We also shared examples from other companies who had tackled similar challenges, which helped spark fresh ideas.
This wasn’t just a one-time study. It gave the company a practical roadmap to move forward:
Train managers to give better, more constructive feedback
Make feedback more consistent, not just something that happens at appraisal time
Create safer team environments where people feel heard
Build a culture where feedback becomes a habit—not a checkbox
It’s the start of something bigger: Helping people talk to each other in ways that build trust, improve performance, and strengthen teams across the organization.
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