How we helped an IT Services company deliver personalized learning at scale to support capacity building for first-time managers.


Project Brief:

“How do we equip first-time managers with the right skills and perspectives to support their transition to the people manager role?” This was the central issue that our client, one of the global leaders in IT Services, has been exploring solutions for. Given the crucial role, first-level supervisors play in employee engagement, retention and innovation, helping these first-time managers with this transition was a crucial part of the talent strategy of the Organization.

Any solution to the issue also needed to address the following aspects:

Given these factors, the solution required a more comprehensive and innovative approach than the traditional option of classroom-based workshops.



Our Approach

Based on extensive consultations with the client team, we designed an Intervention in which cohorts of 1000+ participants would go through a shared 3-month long learning journey every quarter. Some key highlights of the Intervention design were:



Success Levers & Outcome

We believe that successful virtual learning programs focus on learner-centric design & leverage technology to craft seamless experiences with a fair degree of personalization for each participant.


Based on the success of the initial pilot batch, the program is now deeply embedded in the client learning calendar & has already covered participants from across 30 countries in the initial batches. The client team has covered 4000+ employees over the calendar year 2020 through the Program.