A global leader in general insurance wanted to re-orient its sales channel strategy. Consequently, apart from typical physical offices and sales units, they set-up virtual offices – where the entire sales process is online and requires no actual workplaces or paperwork.
The front line employee managers in their virtual offices are constantly on the move and must possess a unique set of capabilities, as sales in this kind of set-up is non-traditional. They must be technologically advanced and must have polished soft skills, along with being a lot more entrepreneurial and agile. These managers were required to be deep relationship builders based on personal credibility.
The design was made up of 3 key elements, which formed the core of these Assessments.
To deliver a competent solution, Think Talent worked closely with the client’s leadership team, the existing role-holders, and their managers to attain a deeper and clearer understanding of the role and its expectations. Based on the inputs received, the following intervention plan was created.
The Assessment suite was designed to be competent enough to be administered to thousands of candidates over many years. Strong benchmarks were established to ensure effectiveness. A pilot was deployed to cover about 200 participants who were existing role-holders. This provided initial reliability, validated and benchmarked data, to further fine-tune the Assessment methodology. As the tests get administered to a larger population, the data is continuously being analyzed for increasing the effectiveness of the assessments.